Products

• What products do you offer on your website?
  • We offer business cards, postcards, direct mail, folded note cards, greeting cards, stationery (envelopes and letterheads), business card magnets, door hangers, agent packages and a host of other products. For a complete listing of our product suite, click here.
• I do not want to use your stock templates. Can I use mine?
  • Yes, you can provide your own designs. Please be sure to look up the specifications for the bleed and finished size for your design.
• What file formats do you accept?
  • Our website accepts JPEG & PDF files only. If you have any other file format like EPS, TIF, PNG or BMP, please email customercare@bestprintbuy.ca the file, and we will convert the file into an acceptable file format and forward it to you.
• What are the finished sizes of your products?
  • Click here to view the finished sizes of our products.
• Are your products of high quality?
  • Our products are printed on the highest quality substrate (in terms of thickness and reflectivity). Most of our products are also gloss coated.
• Do you offer any product guarantees?
  • We guarantee the quality and printing of our products. If you are not pleased with the quality of your product you have ordered, mail us a few samples of the product along with an explanation. We assure you that we will work with you to deliver a product that exceeds your expectations. We believe in 100% customer satisfaction. Our product guarantee does not cover misspellings or incorrect information entered by our customers.
• What special care should I take when using my magnetic products?
  • Please be certain to remove magnetic products from metal surfaces no less than once per week, and from your vehicles daily; and to avoid exposure to moisture or extreme temperature shifts. BestPrintBuy.com does not assume any liability for damage to magnetic products or to those metal surfaces associated with improper use of the magnets.

Policies

• What is your order Cancellation policy?
  • Most orders are sent to print the same day they have been placed. Orders may be canceled if they have not yet been sent to print. Check with a customer service representative by calling us at 866-763-8720 to find out if an order is eligible for cancellation. Custom orders for which a proof has been created are ineligible for a refund of any associated customization fee.
• What is your refund policy?
  • Customers seeking a refund must contact our customer care department within 30 days of the order's receipt. Once a refund is initiated, it will usually be fully processed within 2-3 business days.
• I made an error on my order; will you offer a discount on a reprint?
  • We will offer a product discount when such reprints are required, the percentage of which varies by product; to find the discount we will offer for the reprint of your particular product, please call a customer service representative at 866-763-8720. The discount will apply to the same product and same quantity. Discounts are not applicable to the shipping and handling costs that are associated.
• I forgot to enter my promo code can i still get a discount?
  • We can certainly apply a refund associated with a promo code to orders placed within the previous 30 days; please contact a customer service representative at 866-763-8720 to request this refund.
• What if I have problems with my product?

  • a. My order got damaged.

    Email a photograph of the damaged product within 14 days of receipt. We will reprint the order or offer you a full refund, whichever you deem appropriate.

    b. The photograph on my business card has a red tint to it.

    Please mail 3-4 samples of your product to the address below. We will review the samples sent by you and determine if we need to make color corrections to your photograph. In most of the cases, we reprint the order after making color adjustments to your photograph.

    c. My business card was cut incorrectly.

    Please mail 3-4 samples to the address below, and we will reprint the order for you.
    
    BestPrintBuy.com
    ATTN: Customer Care
    1506 Providence Highway, Ste. 29,
    Norwood, MA 02062

• What is your return policy?
  • Customers seeking a refund must contact our customer care department within 30 days of the order's receipt. If agents determine that a product is eligible for a refund, that refund will usually be fully processed within 2-3 business days.

Image and Image Quality

• My photo does not appear on the proof.
  • Your photo may have an incorrect color space or may not be in an appropriate format. Email your photograph to us at  customercare@bestprintbuy.ca and we will adjust and optimize the photograph for you.
• My photo appears to be grainy. Will it print well?
  • Your photograph is being shown to you at 72 DPI on your computer and thus may appear to be grainy. As long as your photograph is of good quality and meets our quality standards, it will print well.
• How to I ensure my photograph is of good quality?
  • As a rule of the thumb, your photograph has to be at least 200 DPI (Dots Per Inch) at the size it is going to print. A simple way to determine if your photograph is good will be to view it in Microsoft Paint, IrfanView or any other image software.
  • Zoom your image to 200 percent; if your image does not have any pixilation or is not hazy, it may meet our quality requirement. Also, check your file size; if that file size is upwards of 200KB, this is an indication that it meets our quality requirements. Please note that these are only rough guidelines. The image quality is ultimately the responsibility of our customers.
• What is the correct size of the photo I have to upload?
  • Our templates support a variety of photograph sizes. As long as your photograph is of good print quality and meets the aspect ratio, it will print well. During our quality inspection, we will resize any image that needs to be adjusted.
• I have a black and white photo will it work?
  • Yes, it will work as long as it meets our quality requirements.
• Will my photo print exactly as I see it?
  • No; there will be some variance in the way the photograph will print. This can be due to several reasons. Some of them are:

    a. Color calibration of LCD monitors varies from monitor to monitor.

    b. Our printing uses CMYK process, whereas most monitor displays use RGB.

    c. Temperature and moisture conditions also affect print.

  • We do not guarantee that your print will exactly match what you see on a computer screen. We do, however, try and keep the printed colors as close as possible to those approved by each real estate company.
• I need to remove the background of my photo. Can that be done?
  • Yes! We will remove the background of your photo for a non-refundable fee of $15. Please use the "Product Customization" option, found on the page after you see your online proof, to state this request, and we will provide you with a proof within 24 business hours of your order's placement.
• My photograph appears to be distorted / stretched.
  • Distortion generally occurs when the photographs uploaded do not match the aspect ratios of the photo box (i.e. the ratio of the width to height). Our quality assurance team reviews each photograph and will correct such issues. In case a photograph cannot be corrected, then someone from customer service will call or email you.
• Your application says that my photo is too large.
  • We have a file size limit of 4 MB for business card images and 12MB for images being uploaded to postcard templates. If you email customercare@bestprintbuy.ca with your photograph, we will optimize/resize your image appropriately and email you a copy.

Shipping and Delivery

• When will I receive my order?
  • Most of our products take between 3 & 15 business days to be delivered depending upon the delivery options chosen. To view our product delivery timelines click here.
• What types of shipping do you offer?
  • We offer 1 day (express), 2 -3 day (priority) & 4-5 day (ground) shipping.
• Can I track my order?
  • You can track your order by going to your account and clicking on my account and then order history. In case your order has shipped, a tracking # will be provided.
• What shipping carriers do you use?
  • We use UPS, FedEx and Canadian Post for shipping. Shipping carriers may change at any time without prior intimation to our customers.
• Will I get a refund if my shipment arrives late?
  • We will refund the shipping cost to you if your shipment arrives late.
• How can I expedite processing and shipping?
  • Manufacturing & shipping timelines vary from product to product. If you need rush delivery, please call customer service at 866-763-8720. Rush delivery usually takes 3 business days if an order is placed before 3 PM EST and is available on some of our products.
• My order was damaged in transit. What do I do?
  • Email customercare@bestprintbuy.ca a photograph of the damaged product and we will replace it for you.

Credit card problems and password resets

• Why am I having problems logging in?
  • Check your user name and password. In most of the cases an incorrect username or password is being used.
• I have forgotten my password what do I do?
  • Use the “Forgot Password” utility to get a new password. If your password is not getting to you, it is likely that our emails are going in your spam folder. You may call customer service at 866-763-8720 to get a temporary password.
• I keep getting an error message that my credit card payment has been declined.
  • Credit cards may not go through reasons:

    a. In most of the cases, if you credit card is not going through, you have either typed the credit card information incorrectly. Information such as Name, billing address and credit card numbers must be typed accurately.

    b. The issuing bank is declining the transaction. Call the bank that issued the credit card and ask them why the transaction is being declined.

    c. Your billing zip code does not match the one linked to your credit card.

• Do you keep my credit card information once I have ordered from your website?
  • We do not keep any credit card information on our systems. Credit card transactions are sent directly to the credit card processor over an encrypted & secure connection.
• Do you accept checks or money orders?
  • No we don’t.
• What are the different types of payment you accept?
  • We accept VISA, MASTERCARD, AMEX & DISCOVER. We also accept PayPal. We do not accept any other form of payment.
• In what currency is payment taken?
  • Prices listed online are shown in terms of U.S. Dollars.

Designing products online

• Can I save my design?
  • You can save your design by clicking on the save design button in our design center. Orders placed by you are also saved and available under order reprints.
• If I increase the font size, some fields tend to overlap.
  • There is a fixed amount of space allotted to each field on the business card. If you exceed the maximum allowable font size, the text will go over to the next field.
• Can I change the color of the text?
  • Yes you can by choosing the color picker on the font control panel.
• Will my product print exactly as I see it on my computer?
  • No! There is going to be some difference in the way the photograph will print. This can be due to several reasons. Some of them are:

    a. Color calibration of LCD monitors varies from monitor to monitor.

    b. Our printing uses CMYK process whereas most monitor displays use RGB.

    c. Temperature and moisture conditions also affect print.

  • We do not guaranteed that your print will exactly match what you see on a computer screen.
• Can I add new fields or move my text fields?
  • You cannot add new text fields or move the text around. Fields are fixed and constrained by the fixed space that is allocated to them.
• I have a different logo that I want to use. How do I do that?
  • Email us the logo along with your order # and we will swap it out for you. Please make sure that your logo is of print quality.
• What are the different product customization options offered by you and how do I pay for them?
  • For any customization, there is just a one-time fee of $15, which is not re-assessed when you reorder the same design. For this fee, we provide up to 3 proofs, and additional proofs are generated at a cost of $10 per proof. All logos or images that are to be used on your product will be provided by you.

  • To apply finished artwork to one of our templates, there is a one-time fee of $10, which is not re-assessed upon reorder.
• What is the recommended operating system and internet browser to ensure clean communication with your site?
  • We recommend using the most recent version of the Windows operating system, and the Google Chrome internet browser. While use of other systems or programs, especially mobile devices, may result in no difficulties, certain functions of the site may be unavailable.

Discounts and Promotions

• Do you offer promotions on your products?
  • Promotions are selectively offered. To avail yourself of our promotions, make sure to register your email with us. You can do so by creating an account at BestPrintBuy.com and choosing to receive marketing materials.
• Where do I enter my promo code?
  • A spot to enter the promo code is available on the payment page. This is the last step of placing an order. Enter the promo code and click on update order. Your discount is going to be applied and will appear in your order summary.

General Questions

• I ordered some cards through your website yesterday and I typed my e-mail incorrectly. Is there any way you can fix this?
  • We are unable to respond to any requests for changes unless the request is made before 5:30 PM the same day the order is placed. Our ordering and printing process is fully automated and does not allow any manual intervention once the order has been submitted for printing.
  • We therefore request our users to review their online proofs carefully before committing their orders.
• I have not received a confirmation e-mail from you. Do you send confirmation e-mail?
  • Our system sends confirmation e-mails upon receiving an order and when the order is shipped. We have noticed, however, that if our users are running anti-spam software or custom filters on their incoming mails, our e-mails may not reach them.
• I have a set of business cards in my shopping cart; however, I am unable to pay by credit card. Can I pay by check or money order?
  • We cannot accept checks or money orders. All payments must be made by credit card.
• Can I create tent cards or vertically folded products?
  • We do not support these orientations on our website.
• Do you offer raised printing?
  • We do not offer raised printing.
• Where is your business located?
  • We are a US company based out of Norwood, Massachusetts.
• In what currency are charges made?
  • Prices are shown and charges are taken in terms of U.S. Dollars.

Contact us for Help

Before sending an inquiry, keep in mind that many of our most common questions are answered in our Frequently Asked Questions. When sending an inquiry or calling, please provide as much information as you have available to help us solve your problem. If your inquiry is regarding an order you have placed, please include your order number.

For more frequently asked questions, click here.